Terms and Conditions

 REFUND RETURN AND CANCELLATIONS 

1. Refund Policy  

Full Refunds:  

- 30 days for unused/unopened physical products. (Industry standard for e-commerce.)  

- 14 days for services not yet rendered.  

Partial Refunds:  

• After the initial period, refunds are prorated minus a 10% processing fee (or restocking fee for physical goods). (More customer-friendly than 20%.)  

Non-Refundable Items:  

- Digital downloads after access or license key activation.  

- Custom orders once materials are purchased or production begins.  

- Gift cards, final sale items (clearly marked at checkout).  

Subscription Refunds:  

- Prorated refunds for unused time if canceled within the first 7 days of a billing cycle.  

- No refunds after 7 days for the current billing period. 

- Free trials convert to paid subscriptions unless canceled 48 hours before trial ends. 

Refund Method:  

• Original payment within 14 business days or instant store credit or customer’s choice.  

 2. Cancellation Policy  

Services (Flexible):  

- Cancel anytime with 48 hours’ notice for scheduled appointments. 

- No penalty if canceled within the window.  

Subscriptions:  

- Immediate access loss upon cancellation.  

- Auto-renewal reminders sent 7 days before billing. 

Non-Cancelable Services (Custom Work):  

- 50% deposit required, non-refundable after project approval.   

- Cancellations after work begins incur 50% of remaining balance.  

 3. Return Policy  

Window:  

- 30 days for unused/unopened items.

- 14 days for opened items (if resellable).  

Fees:  

- Free returns for defective/wrong items.  

- Customer pays return shipping unless the error was ours.  

- 20% restocking fee for non-defective returns.

Digital & Custom Items:  

• Final sale unless defective.  

 4. Late/No-Show Policy  

- 48 hours’ notice required for cancellations. 

- Late cancellations/no-shows: 50% fee or full forfeiture of deposit.  

5. Policy Enforcement & Communication  

Eligibility:  

• Refunds require proof of purchase and unused condition (photos for damage claims).  

Process:  

1. Request via support@ambientmorrison.com within the eligible window.  

2. Response within 3 business days.  

3. Refund processed within 10 business days.  

Exceptions:  

- Chargeback abuse = account suspension. (Explicitly state consequences.)  

- Disputes: Contact us first to resolve; mediation preferred.  

Policy Transparency & Communication  

To ensure customers are fully informed:  

✅ Checkout Acknowledgement  

- All policies (refund, cancellation, returns) are clearly linked during checkout.  

- Customers must check a box to confirm they’ve read and agreed to terms before purchase.